Refund Policy
Refund Policy
Last Updated: 09/20/23
At The Euro Plug Shop, we want you to have a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer a straightforward refund policy. Please take a moment to read and understand our refund process:
1. Eligibility for Refunds
- You may request a refund within 30 days of the date your order was delivered.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when received.
2. Refund Processing Time
- Once we receive and inspect your returned items, the refund process may take up to 1 to 10 working days to complete. This timeframe may vary depending on factors such as your payment method and financial institution.
3. Refund Method
- Refunds will be issued using the same payment method used for the original purchase.
- If your original payment method is unavailable, we will work with you to arrange an alternative refund method.
4. Shipping Costs
- Please note that shipping costs, if applicable, are non-refundable.
- You are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
5. How to Request a Refund
- To initiate a refund, please contact our customer support team at Europlugshop@gmail.com. Please include your order number and the reason for the refund request.
- We will provide you with further instructions on returning the items and processing your refund.
6. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Perishable goods (e.g., food or flowers)
- Health and personal care items (e.g., cosmetics, skincare products)
- Intimate or sanitary goods
- Hazardous materials
7. Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately. We will arrange for a replacement or refund, including any applicable shipping fees.
8. Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to us at Europlugshop@gmail.com. Our customer support team is here to assist you.
9. Changes to this Policy
Seasonal Glow Shop reserves the right to update or modify this refund policy at any time. Please check this page periodically for any changes.
Thank you for choosing Seasonal Glow Shop. Your satisfaction is important to us, and we are committed to providing a seamless shopping experience.