Return Policy

Thank you for shopping with us! We want you to have a pleasant experience and be completely satisfied with your purchase. In the event that you need to return an item, we have outlined our return policy below to ensure a smooth and hassle-free process.

1. Return Eligibility:

   - Items must be returned within 30 days from the date of delivery.

   - The item must be unused, undamaged, and in its original packaging.

   - Any accompanying accessories, manuals, or promotional items must also be returned.

2. Return Process:

   - To initiate a return, please contact our customer service team within 30 days of receiving your order. 

   - Our customer service representative will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

   - Clearly write the RMA number on the outside of the package containing the returned item(s).

   - Please ensure that the item is securely packaged to prevent any damage during transit.

3. Postage Fees:

   - We value your satisfaction, and as such, we will cover all postage fees associated with the return. Upon contacting our customer service team, they will provide you with a prepaid shipping label or arrange for a courier pickup at no additional cost to you.

4. Refund:

   - Once we receive the returned item and verify its eligibility, we will process your refund.

   - The refund will be issued to the original payment method used for the purchase.

   - Please note that it may take several business days for the refunded amount to reflect in your account, depending on your payment provider.

5. Exceptions:

   - The following items are non-returnable:

     - Gift cards

     - Downloadable software or digital content

     - Personalized or custom-made items

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund, including any postage fees incurred.

7. Change of Mind:

   - If you decide to return an item due to a change of mind, we will gladly accept it within the specified return period. However, please note that return shipping fees for change of mind returns will be the customer's responsibility.

We reserve the right to modify our return policy at any time without prior notice. However, any changes will not affect return requests made prior to the modification.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer service team. We are here to help!

Thank you for choosing us as your preferred shopping destination.

Sincerely,

The Euro Plug Shop